FAQs

Hug products contain 92-100% natural extract components. Some components could be natural substances synthesized through a chemical reaction process, for example, Hug’s bubble solution is made of coconut extract. Combined with organic extract, we aim to create gentle products that are suitable for the skin treatment of everyone in the family.

Hug’s products are made of 92-100% natural ingredients. The remaining ingredients in each product only contain gentle components in proper proportions for their functions, allowing all of the natural components in the products to provide the best possible care for your skin, for example,
PH Balanced — Maintains product balance in order to be gentle on the skin.
Vitamin E — Promotes skin health.
Mild Preservative — Gentle grade to preserve product quality.

Hug’s products contain no Parabens. However, we use the mildest grade of Mild Preservative to help preserve product quality.

The element in Hug’s bubble solution is coconut extract.

Hug’s products contain no artificial colors. The colors we see are from natural ingredients, which are changeable. During the first phase, the colors darken quickly and will be stable in 3-6 months. In addition, each product has a different color shade; for example, the color of the lemongrass-scented product line will be darker than the others.

Therefore, please don’t be concerned if each product has a different color shade or darkens over time; the products still remain of the highest quality.

All of the ingredients for each product are listed on the Product Info page under the subtopic “Ingredients”.

Each product from Hug uses natural Essential Oil and fragrances to aromatically soothe you during skin pampering, but only with appropriate amounts or less than 1%. The product lines using fragrances are as follows:
– Rice / Hom-Nin Rice scented products
– Rose scented products
– Jasmine scented products

For dry hair, we recommend Conditioning Shampoo, a 2-in-1 formula that gives extra moisture without the use of a conditioner. There are 2 scents available: Rice Conditioning Shampoo and Lemongrass Conditioning Shampoo.
For oily hair, we recommend Peppermint Shampoo, which contains the Peppermint Essential Oil, reducing grease on the scalp and leaving it feeling cool and fresh.
Furthermore, Jasmine Mild Shampoo and Rose Mild Shampoo, which strengthen normal hair and scalp, are also recommended.

Since the ingredients are 100% natural, the scent will be fruit-fermented without being too fruity and will not stick to dishes or clothes.

Hug’s products can be stored for up to 2 years. We recommend that you use them within 1 year after opening.

Manufactured in Thailand by the factory with GMP (ISO 22716 :2007 Standard)

It’s recommended for use with children over 3 years old.

Yes, with additional steps due to a vacuum bottle. We recommend using a clean stick to push the plastic support down to the bottom before refilling the alcohol.

You can check the available stores for a refill here

We want to encourage people to reduce plastic bottle waste. So, whether it’s your first time refilling Hug’s products or not, you’re welcome to use any bottles you have for refilling.

Hug will ship the products within 1-2 days of receiving your order. Following shipment, you will receive your items within 1-2 days in Bangkok and 2-4 days for other provinces If you do not receive the product within 7 days after purchasing, you can contact us through the following channels: Email : [email protected]
Line : @hugorganic

Please check your Junk Mail or recheck the email subject/address.
If you encounter any additional problems, you can contact us at
Email : [email protected]
Line : @hugorganic

Once the payment has been processed, it is not possible to change the delivery address. Therefore, please make sure all information is correct before submitting the order. We apologize for your inconvenience.
If you encounter any additional problems, you can contact us at
Email : [email protected]
Line : @hugorganic

Once the payment has been processed, it is not possible to change or cancel an order. We apologize for your inconvenience.
If you encounter any additional problems, you can contact us at
Email : [email protected]
Line : @hugorganic

In the event of a product change due to incorrect delivery, damaged products, or other issues, please notify us within 7 days after package receipt through these channels.
Email : [email protected]
Line : @hugorganic